Berkeley, Customer service academy

The Customer Service Academy

Berkeley, the UK's leading residential property developer is looking to recruit and provide extensive training for you to join one of our professional Customer Service teams. Once you have completed your initial training at the Berkeley Customer Services Academy you will go on to provide a World Class level of service, support and Guidance to our Customers from the point of purchasing their home right through to occupation and beyond.

Although no previous industry experience is necessary candidates must have the right attitude/personality and be passionate and focused on wanting to deliver a first class customer experience.

Berkeley Group is currently selling new homes on over 60 developments throughout London and SE England through its 5 main luxury brands, St George, Berkeley Homes, St James, St Edward and St William. Berkeley is a premium brand and widely recognised for excellent quality, design and service. Customers are at the heart of our business and their experience and satisfaction remains a central focus at all levels of the business. We aim to make the home-buying process as straight-forward and enjoyable as possible for all our customers and to provide a professional, efficient, business-like and helpful service at all times. Our dedicated Customer Service teams are allocated for each part of the Customer Journey, so that the customer always has an expert to talk to.

Our Customer Service teams assist our customers throughout the whole homebuying process, from legal commitment up to 2 years after they move in. This involves inviting customers to select finishes for their home, arranging visits to the property during the construction process, keeping the Customer up to date with progress and answer any questions that may arise before and after they move in. They will also be on hand to provide our Customers with a full home demonstration and handover once the home is completed.

Applications for the Customer Service Academy have closed.