Berkeley, Customer service academy

The Customer Service Academy

The Customer Service Academy looks to recruit and provide extensive training for you to join one of our professional Customer Service teams. Once you have completed your initial training at the Berkeley Customer Services Academy you will go on to provide a world-class level of service, support and guidance to our customers from the point of purchasing their home right through to occupation and beyond.

Although no previous industry experience is necessary candidates must have the right attitude/personality and be passionate and focused on wanting to deliver a first class customer experience.

Customers are at the heart of our business and their experience and satisfaction remains a central focus at all levels of the business. We aim to make the home-buying process as straight-forward and enjoyable as possible for all our customers and to provide a professional, efficient, business-like and helpful service at all times. Our dedicated Customer Service teams are allocated for each part of the Customer Journey, so that the customer always has an expert to talk to.

Our Customer Service teams assist our customers throughout the whole homebuying process, from legal commitment up to 2 years after they move in. This involves inviting customers to select finishes for their home, arranging visits to the property during the construction process, keeping the Customer up to date with progress and answer any questions that may arise before and after they move in. They will also be on hand to provide our Customers with a full home demonstration and handover once the home is completed.

The Scheme

On joining the Berkeley Customer Services Academy you will be provided with 7 weeks intensive training which will cover the following areas:

The Academy training will combine 'classroom' based learning with onsite practical work experience to give you the best possible start to your career with Berkeley.


View the testimonials below to see what some of our past candidates have gained from the Berkeley Customer Service Academy.


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Fiona Ridley

After completing the 2015 customer service academy I entered into the Oxford and Chiltern region of Berkeley Homes as a Customer Service Manager. My day to day duties involve interacting with customers, seeing them through their 2 year defects warranty, carrying out home demonstrations and handing over the keys to customers once they have completed. I also carry out quality checks pre completion to ensure we are handing over properties of the highest standard. I work closely with the customer service department, site personnel, customer relations and external stakeholders.

The customer service academy not only taught me how to execute excellent customer service for our purchasers, but also how to build strong relationships with colleagues and sub-contractors, which has been paramount for providing first class customer service to our purchasers. During my training I was exposed to various divisions and regions throughout the Berkeley Group; this has enabled me to bring strengths from other businesses into my own region which has contributed to improving the experience we provide for our purchasers. Working for Berkeley over the past 15 months has been challenging, rewarding and enjoyable and it's wonderful to work for an organisation that values their customers and their staff the way that the Berkeley Group do.

Diksha Ramnundun

I am currently working at Royal Arsenal Riverside as a Customer Relations Manager. My role is focused on providing customers with service, support and information in the time running up to their home being completed. In 2016, I have handed over some 250 apartments to customers who I have developed a relationship with whilst they waited for their home to be built. I am responsible to all my customers for keeping them informed and use Berkeley MyHomePlus software to do this.

I am currently arranging and hosting meeting with customers; in the UK and overseas to help them to make choices on the interiors of their home. The scale of this activity is some 260 apartments and at the same time, I will oversee 500 units that are due to complete in May 2017. All of this calls for high communication skills on the telephone and of course face to face as well as a high level of personal organisation.

With such a high level of practical activity during the 12 months since I graduated from the Customer Service Academy, and with an increase in resources to deliver such a high volume of business to our customers, I am working towards becoming a Team Leader which has added responsibility and a degree of autonomy to make good decisions that demonstrate how the customer is at the heart of our operations.

Alison Boulter

I Joined Berkeley Group in September 2015 following a career as a Private Client Stockbroker in London.

Working with HNW Clients for many years has provided me with a solid base for working at Berkeley Group, where we strive to provide outstanding customer service.

My role enables me to use my relationship management skills, to ensure a smooth and personalised service for the purchaser, from exchange of contracts through to the completion of their property.

The Customer Service Academy provided me with an excellent structure to gain an understanding of the Building and Construction business, by not only providing classroom tuition for example, a day's training with the NHBC and talks from departments such as Land, but in addition, having on the job work experience and opportunities to visit all relevant departments within the divisions I would ultimately be working in. Therefore, making the transition from Academy to Division smoother.

The work experience was well structured and thought out by the Senior CRM. The foundation I was provided with at that stage is one which I continue to use daily.

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How to Apply

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The application and recruitment process is being overseen by our recruitment consultants Blayze Group.
T: 020733 77524