Our Vision, Customers, Header


Our goal is to put our customers at the heart of our decisions and provide an industry-leading home buying experience.

Our Approach

We put our customers at the heart of every decision we make. From exceptional customer service to the quality of our homes, we aim to delight them in every last detail. We're increasingly using digitalisation and personalised communications to enhance our customers' experience.

Customer Experience

Achieve a Net Promoter Score of 70 or above and an industry-leading Recommend to a Friend score

We provide an exceptional, personal home-buying experience. We measure customer satisfaction and experience using two metrics: Net Promoter Score and Recommend to a Friend, both of which are consistently above the industry average.

We will continue to seek feedback from our customers through internal and external mechanisms and use this to improve the experience and product that we provide.

Our Vision, Customers, Our Approach, Customer Experience

Digitalising the Way We Work

Offering our customers more options to interact with us digitally

We are increasing the use of technology such as virtual tours and video updates to engage with our customers and understand their needs.

In addition to the face-to-face communication in sales suites, our teams now use MyHome Plus as a portal for sharing information about individual properties and developments. Over the next year we will continue to aim to sign up 90% of our customers to MyHome Plus, helping us to communicate the right information at the right time during the buying process.

Our Vision, Customers, Our Approach, Digitalising Work


About Us, Contributions, Our Customers

Our Net Promoter Score (NPS) is consistently above 70, compared to an industry average of 42 (on a scale of -100 to +100)

About Us, Contributions, Our Customers

97.5% of our customers would recommend us to a friend, compared to an industry average of 91%

About Us, Contributions, Our Customers

More than 90% of our customers use MyHome Plus; a digital platform to communicate information about the home

Awards, Accreditations & Partnerships

Invest in Customers 2022
Gold Award

Investor in Customers
Our Vision, Homepage, Outstanding Achievement Logo
Outstanding Achievement Award

In-house Research
Our Vision, Customers, In House Awards
Gold Award

In-house Research

Latest News

Image of a customer receiving outstanding service at a marketing suite

Research Crowns Berkeley Group Industry Leader for Outstanding Customer Satisfaction

Celebrating a decade of Outstanding Achievement Awards.

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News and Insights - Berkeley Group Celebrates Customer Satisfaction Awards

Berkeley Group Celebrates Customer Satisfaction Awards

Berkeley Group is celebrating a raft of customer satisfaction awards in recognition of its outstanding customer service and high quality homes. 

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Berkeley Group Customer Service

Berkeley Group Maintains Gold-Standard for Customer Service

All Berkeley brands have been awarded the Investor in Customers Gold Award.

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Our Vision, Customers, Latest News, Customer Satisfaction

Another Year of Outstanding Customer Satisfaction for Berkeley

Berkeley Group has won top customer service awards in an independent benchmarking assessment, for the sixth consecutive year.

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Our Vision, Customers, Latest News, Most Admired Company

Berkeley Group Named Britain's 6th Most Admired Company

Berkeley Group also took the top spot of all home builders in the peer-review study.

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Further Information

What is MyHome Plus?

MyHome Plus is a digital portal to communicate all of the information relevant to buying, moving into, and living into a new Berkeley home.

Buying with Berkeley Group

At Berkeley we are committed to creating great places where people love to live, work and relax. Where the homes are light-filled, adaptable and finished to very high standards. Where carefully planned public areas enhance well-being and quality of life for residents and visitors. Where people feel a sense of community.

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Our Vision, Customers, Buying with Berkeley

Our Vision 2030: 2023 Progress Update

This extract from the Berkeley Group’s 2023 Annual Report provides an update on progress towards meeting our targets across each of our ten strategic priorities and details highlights for the period May 2022 to April 2023. 
Our Vision, Customers, Our Vision Update

Our Vision 2030