Our Vision, Customers, Header

Customers

Our goal is to put our customers at the heart of our decisions and provide an industry-leading home buying experience.

Our Approach

We put our customers at the heart of every decision we make. From exceptional customer service to the quality of our homes, we aim to delight them in every last detail. We'll increasingly be using digitalisation and personalised communications to enhance our customers' experience.

Customer experience

Achieve a Net Promoter Score of 70 or above and an industry-leading Recommend to a Friend score

We provide an exceptional, personal home-buying experience. We measure customer satisfaction and experience using two metrics: Net Promoter Score and Recommend to a Friend, both of which are consistently above the industry average.

We will continue to seek feedback from our customers through internal and external mechanisms and use this to improve the experience and product that we provide.

Our Vision, Customers, Our Approach, Customer Experience

Digitalising the way we work

Offering our customers more options to interact with us digitally

We will increase the use of technology such as virtual tours and video updates to engage with our customers and understand their needs.

In addition to the face-to-face communication in sales suites, our teams now use MyHome Plus as a portal for sharing information about individual properties and developments. Over the next two years we will aim to sign up 90% of our customers to MyHome Plus, helping us to communicate the right information at the right time during the buying process.

Our Vision, Customers, Our Approach, Digitalising Work

Highlights

Our Vision, Homepage, Highlights, Net Promoter Score

Our Vision, Customers, Highlight - Recommended

Our Vision, Customers, Highlights, MyHome Plus

Awards, Accreditations & Partnerships

Our Vision, Customers, Investor in Customers 2020

Gold Award

Investor in Customers
Our Vision, Homepage, Outstanding Achievement Logo

Outstanding Achievement Award

In-house Research
Our Vision, Customers, In House Awards

Gold Award

In-house Research

Latest News

Our Vision, Customers, Latest News, Customer Satisfaction

Another year of Outstanding customer satisfaction for Berkeley

Berkeley Group has won top customer service awards in an independent benchmarking assessment, for the sixth consecutive year.

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Our Vision, Customers, Latest News, Most Admired Company

Berkeley Group named Britain's 6th Most Admired Company

Berkeley Group also took the top spot of all home builders in the peer-review study.

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Further Information

What is MyHome Plus?

MyHome Plus is a digital portal to communicate all of the information relevant to buying, moving into, and living into a new Berkeley home.
Buying with Berkeley Group

At Berkeley we are committed to creating great places where people love to live, work and relax. Where the homes are light-filled, adaptable and finished to very high standards. Where carefully planned public areas enhance well-being and quality of life for residents and visitors. Where people feel a sense of community.

Find Out More
Our Vision, Customers, Buying with Berkeley

Berkeley Group 2020 Our Vision update

This extract from the Berkeley Group Annual Report 2020 summarises performance during May 2018 to April 2020. It includes key achievements across each of the five focus areas in place during the commitment period.
Our Vision, Customers, Our Vision Update

Our Vision Performance

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