The Customer Experience Academy
Berkeley is the UK's leading placemaker, transforming some of the country's most challenging and complex sites into sustainable places where people of all ages and backgrounds can find a good home, and a good quality of life. Our goal is to put our customers at the heart of our decisions and provide an industry leading home buying experience.
For many of our customers, buying a new home from us is the biggest purchase they will ever make, and we aim to delight them throughout the whole journey. Our Customer Service teams are responsible for taking the customer from exchange of contracts through to legal completion and the 2 year warranty period that we offer.
Berkeley create a wide variety of developments, ranging from traditional family homes in the countryside to city apartments and vibrant mixed-use schemes. This means we deal with a wide variety of customers and our goal is deliver a tailored and individual service to cater to individual needs. Moving forward, we'll increasingly be using digitalisation and personalised communications to enhance our customers' experience
Although no previous industry experience is necessary candidates must have the right attitude/personality and be passionate about delivering an exceptional first-class customer experience.
We seek candidates with a wide range of career experience, offering training and mentoring to help kick-start your career within new home sales.
You'll work on award-winning developments across London, Birmingham, and the South of England.
A Great Place to Work
We offer a competitive package and a positive working environment that fosters respect, support, wellbeing, safety and inclusivity.
The Berkeley Difference
The Berkeley Vision 2030 is our plan for how we will set ourselves apart and maximise our positive impact on society, the economy and the natural world.
You will learn how we achieve industry leading NPS by putting our customers at the heart of our decisions and provide an industry-leading home buying experience.
Industry-leading Customer Experience
You will learn and be responsible for all of the resources and tools enable you to deliver a world-class customer experience including our CRM system and customer portal.
Learn how we develop strong customer relationships and ensure that every customer's needs are met, so that they are delighted with the home they purchase. A premium home; a premium experience.
The Customer Journey
Understand the journey we take with our purchasers and the key touchpoints that create our success and guide customers through their buying experience.
Learn the importance of emotional intelligence, how we personalise communication, and depend on professional, dynamic, passionate and capable people.
Learn how we produce high quality and safe homes for all, with the aim of strengthening communities and improving people's lives.
Understand the customer experience team's role in delivering high quality homes to meet our stringent Berkeley standards. Learn about key stages of build, quality inspections, delivery and warranty of homes as well as the all-important health and safety.
Responding to Customer Needs
Berkeley Group provides homes for purchasers from all around the world. Learn how we adapt our communication and use a variety channels to serve our customers and tailor our service to their needs.
Learn how our systems and expertise enable our customer experience teams to manage and resolve all manner of situations, acting with integrity and using initiative to respond to their needs.