Social Metrics
Socially Responsible Operations
| Health and Safety | Unit | 2024/25 | 2023/24 | 2022/23 | 2021/22 | 2020/21 | Notes | ||
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Annual Injury Incidence Rate (AIIR) per 100,000 people – direct employees and on-site contractors
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# | 102 | 52 | 79 | 72 | 124 |
The AIIR per 100,000 people shows the number of reportable injuries during the year in relation to Berkeley Group employees and on-site contractors. It significantly outperforms the construction industry average of 306 (HSE, November 2024).
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Annual Injury Incidence Rate (AIIR) per 100,000 people – direct employees only
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# | 39 | 36 | 0 | 33 | 70 |
This AIIR per 100,000 people relates to Berkeley Group employees only.
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Annual Injury Incidence Rate (AIIR) per 100,000 people – on-site contractors only
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# | 124 | 57 | 106 | 85 | 140 |
This AIIR per 100,000 people relates to on-site contractors only.
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| Accident Frequency Rate (AFR) per 100,000 hours – direct employees and on-site contractors |
# | 0.05 | 0.02 | 0.04 | 0.03 | 0.06 | The AFR measures the total number of reportable injuries sustained for every 100,000 hours worked in relation to Berkeley Group employees and on-site contractors. |
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| Accident Frequency Rate (AFR) per 100,000 hours - direct employees only |
# | 0.02 | 0.02 | 0 | 0.01 | 0.03 | This AFR per 100,000 hours worked relates to Berkeley Group employees only. |
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| Accident Frequency Rate (AFR) per 100,000 hours - on-site contractors only |
# | 0.06 | 0.03 | 0.05 | 0.04 | 0.06 | This AFR per 100,000 hours worked relates to on-site contractors only. |
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| Lost-Time Injury Frequency Rate (LTIFR) per 1,000,000 hours – direct employees and on-site contractors | # | 3.41 | 2.39 | 3.21 | 2.90 | 3.82 | The LTIFR measures the number of work-related injuries that result in the direct employee or on-site contractor not being able to return to work the next day for every 1,000,000 hours worked. | ||
| Work-related fatalities – direct employees and on-site contractors |
# | 0 | 0 | 0 | 0 | 0 | There were no direct employee or on-site contractor fatalities during the year. |
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| Hours of training delivered on health and safety matters |
# | 12,912 | 13,390 | 24,326 | 24,165 |
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This includes in-person training at our Berkeley Academy facility and online sessions. |
| Considerate Construction | Unit | 2024/25 | 2023/24 | 2022/23 | 2021/22 | 2020/21 | Notes |
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Average Considerate Constructors Scheme (CCS) score
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#/50 | 44.4 | 44.2 | 44.1 | 43.4 | 43.4 |
Based on independent audits by the CCS. In 2024/25 our average score was 44.2, comparing favourably to an industry average of 40.7.
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| Considerate Constructors Scheme (CCS) audits scoring 40/50 or greater |
% | 98 | 96 | 99 | 96 | 97 | Our target is to achieve a score of 40/50 or greater for each CCS audit. |
| Considerate Constructors Scheme (CCS) audits scoring full points across the three core categories; Community, Environment and Workforce | % | 74 | 69 | 58 | - | - | Each of the three core categories of the CCS (Community, Environment and Workforce) have a maximum score out of 15. In 2024/25, 74% audited sites achieved a score of 45/45 across these categories. |
| Skills and Training | Unit | 2024/25 | 2023/24 | 2022/23 | 2021/22 | 2020/21 | Notes |
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Direct workforce in 'earn and learn' roles
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% | 8.7 | 9.5 | 10.0 | 8.9 | 7.2 |
Calculated as the average monthly percentage of our direct workforce who are apprentices, graduates or sponsored students.
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Graduates joining the business via Berkeley’s Graduate Scheme Programme
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# | 29 | 21 | 43 | 38 | 26 |
Number of new graduates joining the business via Berkeley’s Graduate Scheme Programme throughout the year. This programme covers a number of departments such as Construction, Commercial, Technical and Land and Planning
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| Average monthly number of directly employed apprentices |
# | 107 | 151 | 162 | 121 | 89 | Average monthly number of employees on an apprenticeship throughout the year. Apprentices work across many disciplines in our business. |
| Supply Chain | Unit | 2024/25 | 2023/24 | 2022/23 | 2021/22 | 2020/21 | Notes |
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Average number of days taken to pay suppliers
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# | 29 | 29 | 30 | 30 | 29 |
Our average payment time for contractors is in line with the Fair Payment Code.
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| Average monthly number of on-site contractors |
#,000 | 7.3 | 8.8 | 9.5 | 9.4 | 8.9 | This is the average monthly number of on-site contractors working across the Berkeley Group’s development sites. |
| Customer Experience | Unit | 2024/25 | 2023/24 | 2022/23 | 2021/22 | 2020/21 | Notes |
| Six-month rolling average Net Promoter Score (NPS) |
# | 81.6 | 80.2 | 79.2 | 77.2 | 77.9 |
Our six-month rolling average NPS to March 2025 was 81.6, compared to a sector average of 59 (HBF, March 2025).
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Customers who would recommend us to a friend
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% | 98.2 | 97.7 | 97.5 | 98.0 | 98.3 |
For the 2024/25 reporting year to March 2025, 98.2% customers would recommend us to a friend compared to an industry average of 94% (HBF, March 2025).
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| Quality | Unit | 2024/25 | 2023/24 | 2022/23 | 2021/22 | 2020/21 | Notes |
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Homes with five or fewer defects
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% | 93 | 91 | 91 | 94 | 95 |
This year 93% of our homes had five or fewer defects reported by customers on completion, compared with 40.2% across industry (HBF, March 2025).
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Homes with zero defects
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% | 67 | 63 | 63 | 66 | 68 |
This year 67% of our homes had zero defects reported by customers on completion, compared with 6.3% of homes on average across the industry (HBF, March 2025)
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| Information Security | Unit | 2024/25 | 2023/24 | 2022/23 | 2021/22 | 2020/21 | Notes |
| Data Breaches | # | 0 | 0 | 0 | 0 | 0 |
The Berkeley Group considers a data breach to have occurred when unauthorised parties access confidential and/or sensitive information related to the Company or its stakeholders. An overview of our information security policies and management processes can be found here.
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Society and Community Contributions
| New Homes | Unit | 2024/25 | 2023/24 | 2022/23 | 2021/22 | 2020/21 | Notes |
| Completed homes | # | 4,329 | 3,927 | 4,637 | 4,632 | 3,254 |
Number of homes delivered in the year, including our joint ventures.
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| Economic Contributions | Unit | 2024/25 | 2023/24 | 2022/23 | 2021/22 | 2020/21 | Notes |
| Contribution to UK GDP | £bn | 2.7 | 2.5 | 2.6 | 3.2 | 2.5 |
The Berkeley Group’s calculated overall contribution to GDP, including through direct activities, indirectly through supply chain spend and the induced effect of household spend.
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| Contribution to UK tax |
£m | 760 | 800 | 837 | 774 | 595 |
The Berkeley Group’s calculated overall contribution to UK tax, including taxes paid directly and the taxes paid by customers and suppliers as a result of our activities.
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Contribution to facilities and services for local communities
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£m | 580 | 370 | 560 | 556 | 204 |
The contribution the Berkeley Group make in affordable housing subsidies and wider community infrastructure benefits delivered or committed to during the year.
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| UK jobs supported directly and indirectly through the supply chain |
#,000 | 27 | 24 | 29 | 29 | 25 | The total number of jobs supported by the Berkeley Group directly and through the supply chain throughout the year. |
| Charitable giving and the Berkeley Foundation | Unit | 2024/25 | 2023/24 | 2022/23 | 2021/22 | 2020/21 | Notes |
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Employees involved with Give As You Earn (GAYE)
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% | 27 | 29 | 30 | 29 | 32 |
Berkeley Group staff can voluntarily sign up to our Give As You Earn (GAYE) scheme.
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Employees involved with Berkeley Foundation activities
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% | 58 | 61 | 59 | 55 | 53 | In 2024/25, 58% of employees chose to actively contribute to the charity, through time, fundraising or donations. |
