Social Metrics

In addition to the social metrics detailed below we also report a number of environmental metrics that can be found here, and governance metrics that can be found here

Socially Responsible Operations

Health and Safety  Unit  2023/24  2022/23  2021/22  2020/21  2019/20  Notes 
Annual Injury Incidence Rate (AIIR) per 100,000 people – direct employees and on-site contractors 
52 79 72 124  117
The AIIR per 100,000 people shows the number of reportable injuries during the year in relation to Berkeley Group employees and on-site contractors. It significantly outperforms the construction industry average of 296 (HSE, October 2023).
Annual Injury Incidence Rate (AIIR) per 100,000 people – direct employees only
36 0 33 70 35
This AIIR per 100,000 people relates to Berkeley Group employees only.
Annual Injury Incidence Rate (AIIR) per 100,000 people – on-site contractors only
57 106 85 140 146
This AIIR per 100,000 people relates to on-site contractors only. 
Accident Frequency Rate (AFR) per 100,000 hours – direct employees and on-site contractors
# 0.02 0.04 0.03 0.06 0.05 The AFR measures the total number of reportable injuries sustained for every 100,000 hours worked.
Accident Frequency Rate (AFR) per 100,000 hours - direct employees only
# 0.02 0 0.01 0.03 - This AFR per 100,000 hours worked relates to Berkeley Group employees only.
Accident Frequency Rate (AFR) per 100,000 hours - on-site contractors only
# 0.03 0.05 0.04 0.06 - This AFR per 100,000 hours worked relates to on-site contractors only.
Lost-Time Injury Frequency Rate (LTIFR) per 1,000,000 hours – direct employees and on-site contractors  # 2.39 3.21 2.90 3.82 3.97 The LTIFR measures the number of work-related injuries that result in the direct employee or on-site contractor not being able to return to work the next day for every 1,000,000 hours worked.
Work-related fatalities – direct employees and on-site contractors
# 0 0 0 0 0 There were no direct employee or on-site contractor fatalities during the year. 
Hours of training delivered on health and safety matters 
# 13,390 24,326 24,165 24,843 34,126 This includes in-person training at our Berkeley Academy facility and online sessions.

 

Considerate Construction Unit  2023/24  2022/23  2021/22  2020/21  2019/20  Notes 
Average Considerate Constructors Scheme (CCS) score 
#/50  44.2 44.1 43.4 43.4 43.2
Based on independent audits by the CCS. In 2023/24 our average score was 44.2, comparing favourably to an industry average of 40.54. 
Considerate Constructors Scheme (CCS) audits scoring 40/50 or greater
% 96 99 96 97 95 Our target is to achieve a score of 40/50 or greater for each CCS audit.
Considerate Constructors Scheme (CCS) audits scoring full points across the three core categories; Community, Environment and Workforce  % 66 53 - - - Each of the three core categories of the CCS (Community, Environment and Workforce) have a maximum score out of 15, In 2023/24, 66% audited sites achieved a score of 45/45 across these categories.

 

Skills and Training Unit  2023/24  2022/23 2021/22  2020/21  2019/20  Notes 
Direct workforce in 'earn and learn' roles
9.5 10.0 8.9 7.2 9.3 
Calculated as the average monthly percentage of our direct workforce who are apprentices, graduates or sponsored students. 
Graduates joining the business via Berkeley’s Graduate Scheme Programme
# 21 43 38 26 31
Number of new graduates joining the business via Berkeley’s Graduate Scheme Programme throughout the year. This programme covers a number of departments such as Construction, Commercial, Technical and Land and Planning 
Average monthly number of directly employed apprentices
# 151 162 121 89 107 Average monthly number of employees on an apprenticeship throughout the year. Apprentices work across many disciplines in our business. 

 

Supply Chain Unit  2023/24  2022/23  2021/22  2020/21  2019/20  Notes 
Average number of days taken to pay suppliers 
# 29 30 30 29  28 
Our average payment time for contractors is in line with the Prompt Payment Code. 
Average monthly number of on-site contractors
8,825 9,473 9,415 8,859 8,307 This is the average monthly number of on-site contractors working across the Berkeley Group’s development sites.

 

Customer Experience Unit  2023/24  2022/23  2021/22  2020/21  2019/20  Notes 
Six-month rolling average Net Promoter Score (NPS) 
80.2 79.2 77.2  77.9 78.8 
Our six-month rolling average NPS to March 2024 was 80.2, compared to a sector average of 44 (HBF, March 2024). 
Customers who would recommend us to a friend
97.7 97.5 98.0 98.3 98.5
For the 2023/24 reporting year to March 2024, 97.7% customers would recommend us to a friend compared to an industry average of 90% (HBF, March 2024). 

 

Quality Unit 2023/24  2022/23  2021/22  2020/21  2019/20  Notes 
Homes with fewer than five defects
% 91 91 94 95 -
This year 91% of our homes had fewer than five defects reported by customers on completion, compared with 32% across industry (HBF, March 2024).
Homes with zero defects
63 63 66 68 -
This year 63% of our homes had zero defects reported by customers on completion, compared with 5% of homes on average across the industry (HBF, March 2024)

 

Society and Community Contributions

New Homes Unit  2023/24  2022/23  2021/22  2020/21  2019/20  Notes 
Completed homes # 3,927 4,637 4,632  3,254  3,158
Number of homes delivered in the year, including our joint ventures. 

 

Economic Contributions  Unit  2023/24  2022/23  2021/22  2020/21  2019/20  Notes 
Contribution to UK GDP  £bn  2.5 2.6 3.2 2.5 2.4
The Berkeley Group’s calculated overall contribution to GDP, including through direct activities, indirectly through supply chain spend and the induced effect of household spend. 
Contribution to UK tax
£m 800 837 774 595 625
The Berkeley Group’s calculated overall contribution to UK tax, including taxes paid directly and the taxes paid by customers and suppliers as a result of our activities. 
Contribution to facilities and services for local communities
£m  370 560 556 204 270
The contribution the Berkeley Group make in affordable housing subsidies and wider community infrastructure benefits delivered or committed to during the year.
UK jobs supported directly and indirectly through the supply chain
#,000  24 29 29 25 23 The total number of jobs supported by the Berkeley Group directly and through the supply chain throughout the year. 

 

Charitable giving and the Berkeley Foundation  Unit  2023/24 2022/23  2021/22  2020/21  2019/20  Notes 
Employees involved with Give As You Earn (GAYE)
29 30 29 32 33 
Berkeley Group staff can voluntarily sign up to our Give As You Earn (GAYE) scheme.
Employees involved with the Berkeley Foundation
% 61 59 55 53 63 In 2023/24, 61% of employees chose to actively contribute to the charity, through time, fundraising or donations. 

 

Image of a busy community at a Berkeley Group development

Communities

Image of construction work

Supply Chain

An image of apprentices working at a construction site

Health and Safety

Image of construction work happening at a Berkeley Site

Modern Slavery Statement