Our Vision is Berkeley's plan for the business.
Our goal is to be a world class business generating long-term value by creating successful, sustainable places where people aspire to live.
To help us achieve this, we use a framework structured around five key areas and have made 10 commitments across these areas which will be delivered between 2016 and 2018.
Provide exceptional service to all of our customers and put them at the heart of our decisions.
Deliver world-class customer service as evidenced by a top quartile Net Promoter Score compared to UK Customer Satisfaction Index results.
Run a programme of engagement and research to further enhance our product and processes based on the needs of our customers.
Make the right long-term decisions whilst running the business efficiently and working with our supply chain.
Reduce our operational carbon emissions intensity by 10% and introduce a programme to become carbon positive.
Ensure at least 1,500 people across our direct and indirect workforce undertake an apprenticeship or vocational training.
Develop a highly skilled workforce who run autonomous businesses, operate in a safe and supportive working environment and contribute to wider society.
Launch and implement a new programme to promote the wellbeing of our staff and create healthy workplaces.
Invest in training and development through our talent management programmes to realise the potential of our people across all areas of the business.
To find out more about Our Vision select an area of focus on the above image.
Our Vision replaces Vision2020 which was in place between 2010 and 2014.
Every two years we launch new commitments identifying our next set of priority actions. These are determined through an in-depth review of key industry, national and global issues, together with consultation with each of our autonomous companies and specialist committees. To find out more about how our approach and commitments have developed, and our key achievements to date, please see the Our Vision Performance Report 2014 - 2016.