Provide exceptional service to all of our customers and put them at the heart of our decisions.

Berkeley, Our Vision, Customers, Infographic

Our approach

Our customers are at the heart of all our decisions.

We aim to understand their needs and consistently meet or exceed their expectations. The service we provide is professional, efficient and helpful to make the home buying process as straightforward and enjoyable as possible. Our levels of customer service aim to be comparable to other top brands.

All our customers are provided with a commitment that when they buy a new home from Berkeley they can be safe in the knowledge that it is built to very high standards of design and quality, has low environmental impact and that they will enjoy an exceptional customer experience.

Each customer receives tailored information relating to their purchase and has a dedicated point of contact throughout the customer journey.

Commitments for 2016-2018

  • Deliver world-class customer service as evidenced by a top quartile Net Promoter Score compared to UK Customer Satisfaction Index results.

  • Run a programme of engagement and research to further enhance our product and processes based on the needs of our customers.

Customers Report ThumbnailOur Vision Performance Report 2014-2016 - Customers