For the sixth consecutive year Berkeley Group has been awarded 'Outstanding Achievement Award' and 'Gold Award' for customer satisfaction.
The awards follow an independent benchmarking assessment by In-house Research, experts in customer experience.
The 'Outstanding' accolade is only given to companies with an exceptional Net Promoter Score, a cross-industry metric for customer satisfaction that runs from -100 to +100. Berkeley's score of +76.8 is amongst the top performers in the industry, and compares to leading national brands like M&S (+73 in 2020).
The Gold Award recognises that more than 98% of Berkeley customers would recommend us to a friend.
Tom Weston, Chief Executive at In-house Research said: "We are extremely proud to be working with such a customer focused business. The 'Gold Award' recognises those who put their customers at the heart of everything that they do. This award places them alongside some of the best companies in the UK for customer service. It's only through delivering an exceptional service throughout the customer journey, that recommendation scores reach this level. We are so pleased to recognise all the staff at Berkeley Group that have contributed to the achievement of this award."
About In-house Research
In-house Research Ltd has been measuring customer satisfaction since 1998. Outstanding Achievement Awards began in 2016.
All surveys are conducted over the telephone, ensuring all customers are given a fair and equal opportunity to provide feedback on their experience.
They specialise in capturing the voice of the customer, enabling businesses to learn not just 'what' needs improving, but 'how' it can be improved using the customers' own words.