St George Recognised for Outstanding Customer Service

We are pleased to announce that Berkeley has been awarded two prestigious accolades in recognition of our commitment to delivering outstanding customer service and creating beautifully designed, high-quality homes, facilities and amenities across London.

Double Recognition for Customer Satisfaction

The ‘St George’ division of Berkeley has received both the 'Gold' and 'Outstanding Achievement' 2021 awards for customer satisfaction from In-house Research. These awards are based entirely on customer feedback and recognise the contribution and commitment of developers that deliver a world-class customer experience.

We were judged by customers who moved into their new homes over the last year and provided independently reviewed feedback on every stage of their experience with us, from purchasing their home through to moving in and becoming part of a new neighbourhood.

Gold Award for Exceptional Customer Recommendations

The Gold Award is presented to businesses that achieve a customer recommendation score of 90% or above. Thanks to the dedication and commitment of the St George team at Berkeley, an impressive 99.1% of customers said they would recommend Berkeley to friends and family.

This exceptional result reflects our focus on providing a positive home-buying journey, high standards of customer care and support for purchasers at every stage of the process. From initial enquiries and property viewings through to legal completion and aftercare, we aim to provide customers with confidence and peace of mind when buying a new home in London.

Outstanding Achievement Award for Customer Experience

The Outstanding Achievement Award is accredited to businesses that place the customer at the centre of everything they do, from senior leadership teams through to customer-facing colleagues on the ground.

To receive this award, businesses must achieve a strong Net Promoter Score (NPS), an internationally recognised measure of customer satisfaction and loyalty. We are delighted to have achieved a score of 79.8, demonstrating the trust our customers place in us and our commitment to delivering an exceptional customer experience.

These awards recognise the work undertaken across Berkeley St George developments throughout London, where we focus on creating high-quality homes alongside thoughtfully designed public spaces, amenities and facilities that support thriving communities.

Recognition Driven by Customer Feedback

Customer feedback continues to play a vital role in shaping how we improve our service and enhance the experience of buying and owning a Berkeley home. By listening to our customers and acting on their insights, we can continually refine the services we provide and ensure we deliver the standards people expect when purchasing a new-build home.

A Message from Piers Clanford

Piers Clanford, Divisional Managing Director and Chairman of Berkeley St George, said:

"I am extremely proud of everyone across the St George team who played a part in helping us achieve these two awards in a rather uncertain year. The awards are testament to the team's hard work and determination in ensuring our customers are provided with an outstanding service from the start of their home buying journey all the way through to collecting their keys and becoming part of one of our new communities.

We are excited to meet and welcome customers to their new homes this year and will continuously improve our customer experience wherever we can."

Who Are In-house Research?

In-house Research Ltd is an independent customer experience research specialist that has been measuring customer satisfaction for organisations across the UK since 1998. The company works extensively with the housebuilding sector, collecting and analysing feedback from new homeowners to help developers understand and improve the customer experience.

Trusted by many of the UK's leading housebuilders, In-house Research conducts independent surveys and customer satisfaction tracking programmes designed to measure how well developers support buyers throughout the home-buying journey. Their awards are based on verified customer responses, making them a respected benchmark for customer satisfaction within the new homes industry. 

The company's research focuses on capturing the "voice of the customer", helping businesses understand what they are doing well and where improvements can be made. In-house Research gathers feedback from thousands of homeowners each year, providing valuable insight into the customer experience across the UK housing sector. 

For more information, visit www.inhouse.uk.net

Discover Berkeley Developments

You can also browse Berkeley developments  to discover award-winning new homes, apartments and communities across London and the South East, and learn more about the quality, design and customer care that underpin every Berkeley development.