We want all our customers to be delighted with the service they receive from us. Therefore, we'd like to hear from you if you're having difficulties during the buying process so that we can deal with any issues promptly.
In the first instance, please contact your Sales Director who'll give you details of who to contact and our procedures.
We'll work hard to resolve the matter, but if you're still unhappy, you have the option to refer your complaint to the Consumer Code's independent Dispute Resolution Scheme, where an independent arbitrator could be asked to consider the complaint and provide a ruling as to what action is required. Your legal rights aren't affected by this process.