St Edward, 375 Kensington High Street, Sales & Marketing Suite, Customer Care Service

Customer Care

The Directors and Staff at St Edward are committed to ensuring that you receive a high quality of service and product, and enjoy the experience of purchasing your new home. There is a lot more to what we do than just building homes.

We aim to make the home-buying process as straightforward and enjoyable as possible for all our customers, and to provide a professional, efficient, business-like and helpful service at all times.

Customer Satisfaction Commitment

When you buy a new home from St Edward you can be safe in the knowledge that it is built to a very high standard of design and quality, has low environmental impact and that you will enjoy an exceptional customer experience.

If you feel we are not meeting this commitment please contact us.

From Exchange to Completion

Your dedicated Customer Relations Manager receives you at point of exchange and then takes you through to completion, informing you of the progress of your new home, and the choices and options available. They will be on hand to answer any question you may have during the lead-in to moving.

St Edward, Customer Care Service, Table Layout

After Completion

Your Customer Service Manager will look after you and your new home after completion. Once you have moved in, you will receive a thorough demonstration of how to operate the equipment in your new home. The Customer Service Team will then be on hand to answer any queries.

The property benefits from a ten year NHBC warranty. This is complemented by a warranty from St Edward Homes for the first two years.

This level of care and service sets St Edward Homes apart from our competitors.

Consumer Code for Home Builders

St Edward Homes complies with the Consumer Code for Home Builders.

The purpose of the code is to ensure that home buyers are treated fairly, know what service levels to expect, are given reliable information upon which to make their decision and know how to access speedy, low cost dispute resolution arrangements if they are dissatisfied.

View the Consumer Code for Home Builders in full.

St Edward, Consumer Code for Home Builders

Buying your home - the key stages

These are the main stages:

- Reservation

- Exchange of contracts

- Choice selections: you will be given the opportunity to select certain finishes within your new home.

- Notice to complete.

- Completion and key handover.

Your Customer Relations Manager will keep you updated on the progress of your new home.

"It is a painless process to purchase remotely. For 3 years I was updated and the quality of the finish is high end and excellent."
Mr Aachi, 375 Kensington High Street.

"They made me feel valued. Every dealing from reporting items to putting in my offer, the customer service is very individually based. They remember conversations and they always knew where we were in the sale. I was dealt like an individual rather than being given generic answers."
Miss Ahern, Stanmore Place.

"The development is really nice and the people who work here are really nice as well. The customer service was amazing."
Ms Cherry, Stanmore Place.