Berkeley Group has reaffirmed its support for the newly updated Consumer Code for Home Builders as part of its continued focus on customer satisfaction.
This ongoing commitment ensures buyers will continue to benefit from high quality customer service, as well as additional protection introduced following an independent review of the Code.
The revised Code (fifth edition), effective from 1 January 2024, provides enhanced protection for consumers, with additional requirements and guidance for builders to help improve customer service.
Berkeley Group has operated in line with Code requirements since the Consumer Code for Home Builders was first launched in 2010, and 97.5% of Berkeley customers would recommend the company to a friend.
Rob Perrins, CEO of Berkeley Group, said: “Our customers are at the heart of everything we do, which is why we’ve always been supportive of the Consumer Code for Home Builders. The Code provides clear requirements, with supporting resources and training, which help our colleagues across the business maintain consistent, high quality customer service.
“We particularly value the experienced, independent feedback provided by the Code through a combination of site audits, adjudicator decisions and industry-wide learning. The Consumer Code for Home Builders is ideally placed to provide us with credible, experienced, and sometimes challenging feedback, that supports our commitment to lead the industry in customer satisfaction and continuously improve.”
Noel Hunter, Code Chair, said: “We are delighted that Berkeley Group has confirmed its ongoing commitment to the Consumer Code for Home Builders. Our revised Code builds on over ten years of enhanced protection for new-build home buyers. It’s extremely encouraging to see the additional requirements and consumer protection we’ve built in, being welcomed by the industry.”
A free ‘Transition Pack’ is available to help home builders comply with the revised Code and can be downloaded from the Code’s Home Builder Resources Page alongside other useful documents.