Berkeley Group is celebrating a raft of customer satisfaction awards in recognition of its outstanding customer service and high quality homes.
For the eighth consecutive year, Berkeley Group has collected both a “Gold Award” and “Outstanding Achievement Award" from In-house Research Ltd, an independent research company which specialises in customer satisfaction data.
The awards are based purely on the results of independently collected customer surveys, revealing the consistently high levels of customer satisfaction achieved across Berkeley's sites and operating companies.
The awards are based on feedback from customers who purchased a Berkeley Group home from January 2022 to December 2022, with 98% revealing they would recommend the company to their friends based on their home and home-buying experience. This level of satisfaction secured Berkeley Group’s 11th consecutive ‘Gold Award’.
The 'Outstanding Achievement Award' reflects customers giving the group an overall Net Promoter Score of +74.9 across the year, which reaffirms Berkeley as a world-leading customer service provider, in the same league as brands like Apple (+68) and M&S Stores (+81), and streets ahead of the housing industry average.
Tom Weston, Chief Executive Officer at In-house Research comments, “The Berkeley Group has long maintained excellent levels of customer satisfaction. The feedback given directly by customers in response to our national new homes survey evidences high levels of performance across all aspects of the business. The Awards accredited to The Berkeley Group recognise the commitment of teams throughout the business to ensure customers are satisfied throughout their purchase. It’s only through delivering an exceptional service, along with the delivery of a meticulously designed and finished home that satisfaction levels reach this level”.
Berkeley Group delivers around 4,000 home per year and is the only major UK homebuilder focussed on brownfield regeneration sites.