Estates Manager

Application Reference Number: 0285
Function: Customer Service
Location: Birmingham
Position Type: Permanent
Application End Date: 12/03/2021
Job Purpose: To manage the freeholds and associated assets of St Joseph homes through performance monitoring of the managing agents ensuring the service and experience that they deliver to our customers is exceptional, and to mitigate the company's business risk as freeholder whilst ensuring the customer remains at the heart of our decisions.

Responsibilities and Accountabilities: 

• Ongoing monitoring of managing agents performance through;
  - Monthly financial reporting
  - Monthly financial reporting presentation meetings
  - Site walks
  - Quarterly presentations
  - BSC five star health and safety audit
  - Annual managing agent performance audits
  - Feedback from customer satisfaction questionnaire
• Production of Estate Management information for reporting to the head of estate management
• Managing block handovers to the managing agent
• Recommend service charge estimates and year end accounts for sign off by head of estates management
• Retaining an overview of significant maintenance works
• Ensuring that health and safety across managed areas is of the highest standard
• Overseeing complaints being dealt with by the managing agent
• Maintaining and managing relationships with key stakeholders
• Representing to the freeholder at resident meetings
• Conducting six month of yearly inspections of developments under management
• All other duties as required by the head of estate management

 Technical Competencies: 

• Ideally 4+ years experience working in leasehold property management
• MIRPM qualified
• Demonstrated understanding of landlord and tenant legislation, health and safety at work act, employment law and other applicable legislation
• Excellent understanding of the RICS code of practise and industry guidelines 

Person Specification:

• Car owner with a full driving license
• Ideally based within reach of the M40 corridor south of Birmingham
• Desire to continuously improve and take pride in all forms of reporting
• Keen to deliver exceptional customer service
• An effective manager and mentor to junior staff
• Flexible and reliable
• Credible and comfortable in dealing with a wide variety of stakeholders
• Reliable, tolerant and determined
• Team player

Please note our standard working hours are 8am until 5:30pm Monday to Friday. 

Our Culture & Values

Here at the Berkeley Group we proactively appoint trusted suppliers when we require support from Recruitment Companies. The Berkeley Group does not accept unsolicited CVs from recruiters or employment agencies without consent.