Customer Service Executive

Application Reference Number: 0115
Function: Customer Service
Location: Finchley
Position Type: Permanent
Application End Date: 12/10/2020
Job Purpose: To implement Berkeley Group's continuous drive to deliver excellent customer service, by managing the customer's warranty period and consistently exceeding customer expectations.

Responsibilities and Accountabilities: 

• Liaise with customers, sub-contractors and internal operatives to arrange mutually agreeable appointments for inspection or resolution of defects
• Ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the customer
• Develop positive working relationships with a wide variety of stakeholders
• Maintain the Customer Service Database by logging all defects, updating communication records and saving all relevant correspondence
• Generate work sheets, maintenance orders and defect notices in line with the required works
• Ensure that any complex issues or patterns of common complaints/defects are reported to line manager
• Ensure that all NHBC resolutions are escalated and communicated appropriately  

Person Specification:

• Strong organisational, people management, planning and negotiation skills
• Excellent written and verbal communication skills
• Reliable, tolerant and resilient, with the ability to handle complaints and challenging situations
• Excellent problem solving and decision making skills
• Polite and professional telephone manner
• Well-organised with excellent attention to detail
• Ability to remain calm and patient whilst working under pressure

Please note our standard working hours are 8.30am until 5.30pm Monday to Friday. 

Our Culture & Values

Here at the Berkeley Group we proactively appoint trusted suppliers when we require support from Recruitment Companies. The Berkeley Group does not accept unsolicited CVs from recruiters or employment agencies without consent.