Application Reference Number: 0115 Function: Customer Service Location: Finchley Position Type: Permanent Application End Date: 12/10/2020 Job Purpose: To implement Berkeley Group's continuous drive to deliver excellent customer service, by managing the customer's warranty period and consistently exceeding customer expectations.
Responsibilities and Accountabilities:
Liaise with customers, sub-contractors and internal operatives to arrange mutually agreeable appointments for inspection or resolution of defects
Ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the customer
Develop positive working relationships with a wide variety of stakeholders
Maintain the Customer Service Database by logging all defects, updating communication records and saving all relevant correspondence
Generate work sheets, maintenance orders and defect notices in line with the required works
Ensure that any complex issues or patterns of common complaints/defects are reported to line manager
Ensure that all NHBC resolutions are escalated and communicated appropriately
Person Specification:
Strong organisational, people management, planning and negotiation skills
Excellent written and verbal communication skills
Reliable, tolerant and resilient, with the ability to handle complaints and challenging situations
Excellent problem solving and decision making skills
Polite and professional telephone manner
Well-organised with excellent attention to detail
Ability to remain calm and patient whilst working under pressure
Please note our standard working hours are 8.30am until 5.30pm Monday to Friday.
Our Culture & Values
Have Integrity
Build trust by being open, clear and credible
Be Passionate
Take pride in what we do and the impact we make
Respect People
Work together, empower people and value their contribution
Think Creatively
Find individual solutions for every site and situation
Excellence Through Detail
Deliver the best through attention to detail in everything we do
Have Integrity
Build trust by being open, clear and credible
Be Passionate
Take pride in what we do and the impact we make
Respect People
Work together, empower people and value their contribution
Think Creatively
Find individual solutions for every site and situation
Excellence Through Detail
Deliver the best through attention to detail in everything we do
Here at the Berkeley Group we proactively appoint trusted suppliers when we require support from Recruitment Companies. The Berkeley Group does not accept unsolicited CVs from recruiters or employment agencies without consent.
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