Project Sales Manager

Application Reference Number: 0112
Function: Sales and Marketing
Location: Horlicks, Slough
Position Type: Permanent
Application End Date: 12/10/2020
Job Purpose: To help customers identify and purchase a new home and ensure they receive an exemplar service through the process. Reporting to the Sales and Marketing Director. 

Responsibilities and Accountabilities: 

• Drives and secures sales by ensuring that all leads are driven through the customer database so that they can oversee activity on a daily basis; able to interrogate the system credibly and ensure no opportunities are lost
• Initiates and implements an effective sales strategy, planning with and supporting the SD in setting annual objectives to action robust quarterly plans to deliver sales through overseeing and inspiring intense monthly management plans with the team
• Understands 'Market Research' and 'Competitor Analysis'. Ensure thorough research is carried out, results are analysed and proposals are conveyed to ensure that the offering remains competitive and commercially effective
• Has a detailed eye for forecasting and reporting with a deep understanding of how 'enabler' schemes can contribute to profitable sales developing the confidence of the SD in their accurate and astute delivery of sales plans
• Develops effective and collaborative relationships with external partners (IFAs, Solicitors and E Agents) to control the conveyancing - Res to Exchange and then with internal CRM/CSM in the countdown to Legal Completion
• Is absolutely clear on the processes needed to track sales progression proactively managing and challenging and creating ways to increase effectiveness and revenue achieved within timescales agreed
• Can relate and work from memory with the sales forecast (and other data) showing mental agility and competence on progress against target in this busy operational area
• Shows expertise in the legal and financial conveyancing process, sharing this knowledge to enable others to work more effectively. Clearly able to offer creative solutions to barriers in progressing a sale and relishes challenges as opportunities
• Implements and upholds the highest standards of presentation effectively creating a 'zero tolerance' for getting the basics right (opening times, uniforms, presentation). Inspires brand loyalty in the team
• Effectively manages available resources to deliver exceptional service and will roll up sleeves and join in at critical operational times without hiding behind operational duties
• Champions a world class service and proposes improvements to the customer journey
• Uses feedback and surveys to identify issues and actively implements continuous improvement across the company
• Tackles customer issues personally and remains involved beyond delivering the solution. Coaches and develops others to uphold the highest standards of operation
• Enjoys customer interaction, presents and empowers others to be commercially creative in dealing with unexpected solutions so that customers are delighted with their experience and purchase
• Creates an environment and empowers the sales and service arena, site and office based to achieve higher levels of performance - consistently
• Constantly pushes the boundaries of 'great'. Is never complacent
• Knows how to lead forward with a natural leadership style and behaviour that epitomises professionalism, the empowerment and development of others
• Facilitates and coaches others to optimise their skills and generate success for all. Is clear on how to achieve the most from people, managing self and ongoing development, identifying strengths and weaknesses in self an others. Challenges and stretches high performers to go beyond
• Designs and delivers regular and ongoing coaching to stretch people and models great performance - a role model who leads by example and is respected by all
• Actively manages positive staff retention and manages upwards with confidence
• Manages internal colleagues and encourages strong reciprocal support.
• Nurtures and develops strong external relationships to drive up business performance and raise the profile of the Berkeley brand
• Facilitates and drives international sales growth via the approved channels / appointed agents

Technical Competencies:

• Able to demonstrate an equivalent level of experience within a similar role within the industry.
• Strong track record of sales rates
• Proven experience of managing a team and working independently
• Knowledge of working alongside IFAs and Solicitors 

Person Specification:

• Self-driven, results-oriented with a positive outlook
• Has a clear focus on exceptional customer service
• Flexible
• Calm, credible, and comfortable in dealing with a wide variety of stakeholders
• Reliable, tolerant, and determined
• Good Team Player
• Empathic communicator, able to see things from the other person's point of view
• Keen to deliver  exceptional customer service
• Well-presented and business like

Our Culture & Values

Here at the Berkeley Group we proactively appoint trusted suppliers when we require support from Recruitment Companies. The Berkeley Group does not accept unsolicited CVs from recruiters or employment agencies without consent.