Application Reference Number: 0084 Function: Sales & Marketing Location: 250 City Road Position Type: Permanent Application End Date: 12/10/2020 Job Purpose: To help customers identify and purchase a new home and ensure they receive an exemplar service through the process. Reporting to the Development Sales Manager. Assisting in dealing with enquiries, closing sales, managing customers' expectations and demonstrating our KPIs.
Responsibilities and Accountabilities:
To maintain sales targets on the project in accordance with the business forecast and budget
Deliver world class customer service measured through the Net Promoter Score (NPS) of 70+, with a target to strive for of 80+
To ensure compliance with Sales Department processes, procedures and reporting
Adhere to Group Health and Safety standards
Act in accordance with company Culture and Values of 'Our Vision' commitment to be a World Class Business generating long-term value by creating successful, sustainable places where people aspire to live
Achieve and exceed profitable sales targets by excelling in selling skills, demonstrating high levels of essential knowledge to perform in the role, delivering exceptional service and behaviour to all customers.
Demonstrate the highest level of professionalism at all times and with everyone you comes into contact with
Manage the sales office and all surrounding areas, show/view homes and all facilities for customers to the highest standard.
Create and maintain rewarding relationships with all customers; face to face, on the phone, by email
Provide exceptional customer service to all you come into contact with
Proactively manage every customer so each customer is more than very satisfied with the service they receive
Represent the brand to the highest professional standards of business at all times by setting and upholding the highest standards of presentation in all a customer sees, hears and feels
Manage and check all documentation required to ensure consumer code compliance.
To liaise with the project and customer service departments as required
Technical Competencies
Experience of similar residential schemes is preferred
Person Specification
Proactive, self-driven, results-oriented with a positive outlook
Keen to deliver exceptional customer service
An effective leader, motivator and mentor
Flexible and reliable
Credible, and comfortable in dealing with a wide variety of stakeholders
Reliable, tolerant, and determined
Team player
Empathic communicator, able to see things from the other person's point of view
Well-presented and business like
Our Culture & Values
Have Integrity
Build trust by being open, clear and credible
Be Passionate
Take pride in what we do and the impact we make
Respect People
Work together, empower people and value their contribution
Think Creatively
Find individual solutions for every site and situation
Excellence Through Detail
Deliver the best through attention to detail in everything we do
Have Integrity
Build trust by being open, clear and credible
Be Passionate
Take pride in what we do and the impact we make
Respect People
Work together, empower people and value their contribution
Think Creatively
Find individual solutions for every site and situation
Excellence Through Detail
Deliver the best through attention to detail in everything we do
Here at the Berkeley Group we proactively appoint trusted suppliers when we require support from Recruitment Companies. The Berkeley Group does not accept unsolicited CVs from recruiters or employment agencies without consent.
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