Application Reference Number: 0050 Function: Sales Location: King's Road Park, Fulham Position Type: Permanent Application End Date: 04/09/2020 Job Purpose: To help customers identify and purchase a new home and ensure they receive an exemplar service through the process. Reporting to the Project Sales Manager long term, however short term to the Head of Sales and Marketing. Assisting in dealing with enquiries, closing sales, managing customers' expectations and demonstrating our KPIs.
Responsibilities and Accountabilities:
Management and reporting of new enquiries. Taking telephone enquiries, answering website enquiries, registering new applicants and sending property details/emails/letters.
Negotiating with clients with a view to successfully closing sales and management of the sales process. Overcome any objections raised in the course of the sale and deal with the customer in a friendly, polite and professional manner.
Implement the Berkeley Groups continuous drive to deliver excellent customer service by managing the customer journey and consistently exceeding customer expectations
Following up with existing customers and managing a client database. Working as a team to convert into sales.
Maintaining sales areas and good order in the office
Conducting viewings with potential purchasers, and presenting showhomes, floorplans, developments etc.
Personal responsibility for building your knowledge in the industry, local/surrounding areas to the development, basic understanding of financial market relating to property.
Market analysis and research
Preparing all paperwork relating to sales reservations
Working 5 out of 7 days (weekends and bank holidays included)
To maintain a positive and friendly atmosphere within the marketing suite for both customers and colleagues
Competencies:
Business awareness - Has an up to date and detailed understanding of Product and the needs of all our customers and stakeholders
Business development - Obtains customers for Berkeley Homes by utilising product knowledge and sales skill sets.
Managing relationships - Builds and maintains good relationships with customers and colleagues by adopting the most appropriate approach to deal with people and situations
Meeting customer needs - Anticipates, responds to and seeks to exceed the expectations of existing and potential customers
Communication - Conveys accurate information effectively using the most appropriate methods to reflect the needs of the audience and ensure mutual understanding
Integrity - Shows support for Berkeley values - particularly demonstrating the highest levels of honesty and integrity
Personal organisation - Efficient in one's use of time and works in a well-structured way
Self-control - Performs effectively by keeping emotions under control, particularly in stressful and difficult situations
Self-development - Takes responsibility for personal improvement, learning from experience and new situations
Adaptability - Responds positively to changing business circumstances and readily adapts behaviour to maintain effective performance
Determination - Demonstrates repeated effort over a period of time, overcoming obstacles in order to achieve a goal
Thoroughness - Is accurate, pays attention to detail and ensures tasks are completed on time.
Person Specification
Strong customer facing and presentation skills
Commercial acumen with a resilient nature
Target driven with good negotiation skills
Able to work in a team and on own initiative
Good listening and verbal communication skills
Able to demonstrate computer literacy
Good time management skills
Positive and confident attitude
Good track record and confident selling high value premium apartments off plan
Confident dealing with HNWIs and International buyers
Please note our standard working hours are 8am until 5.30pm Monday to Friday.
Our Culture & Values
Have Integrity
Build trust by being open, clear and credible
Be Passionate
Take pride in what we do and the impact we make
Respect People
Work together, empower people and value their contribution
Think Creatively
Find individual solutions for every site and situation
Excellence Through Detail
Deliver the best through attention to detail in everything we do
Have Integrity
Build trust by being open, clear and credible
Be Passionate
Take pride in what we do and the impact we make
Respect People
Work together, empower people and value their contribution
Think Creatively
Find individual solutions for every site and situation
Excellence Through Detail
Deliver the best through attention to detail in everything we do
Here at the Berkeley Group we proactively appoint trusted suppliers when we require support from Recruitment Companies. The Berkeley Group does not accept unsolicited CVs from recruiters or employment agencies without consent.
The Berkeley Group PLC Cookie Policy
We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Berkeley Group website. However, if you would like to, you can change your cookie settings at any time.