Estates Manager (Central London)

Application Reference Number: 0033
Function: Estates Manager
Location: Central London
Position Type: Permanent
Application End Date: 21/08/2020
Job Purpose: To manage the freeholds and associated assets of Berkeley St Edward (BSE) through performance monitoring of the managing agents ensuring the service and experience that they deliver to our customers is exceptional; and to mitigate the company's business risk as freeholder whilst ensuring the customer remains at the heart of our decisions.

Responsibilities and Accountabilities:

• Ongoing monitoring of managing agent performance through:
  - Monthly financial reporting (monitoring service charge arrears)
  - Monthly financial report presentation meetings
  - Site Walks (weekly per site)
  - Quarterly presentations
  - BSC Five Star Health & Safety Audit
  - Feedback from customer satisfaction questionnaire
  - Annual managing agent performance audits
• Production of Estate Management information for reporting to the Board of Directors
• Managing block handovers to the managing agent (including provision of leases)
• Sign off of service charge estimates and year end accounts
• Arranging insurances (obtaining re-build valuations, informing insurance broker, monitoring claims and statutory inspections)
• Retaining an overview of significant maintenance works
• Identifying and arranging estate improvement works
• Managing major resident complaints (e.g. district heating charges, LVT issues)
• Strategic management of public liability claims
• Maintaining and managing relationships with key stakeholders (e.g. housing associations)•Sales/ Build/ Estate Management/ Customer Service team meetings
• Housing Association/ Estate Management meetings
• Monthly collection of method statements and risk assessments for high risk works carried out
• Conducting six-monthly or yearly inspections of RSL blocks
• All other duties as required by the Head of Estate Management

Competencies:

• Ideally 5+ years' experience working in Leasehold Property Management
• Ideally AIRPM (minimum) or MIRPM (preferred) qualified
• Ideally possesses property management related, or other relevant undergraduate or post graduate degree
• Demonstrated understanding of landlord and tenant legislation, health & safety at work act, employment law, and other applicable legislation
• Excellent understanding of the RICS Code of Practice and industry guidelines

Person Specification

• Proactive, self-driven, results-oriented with a positive outlook
• Keen to deliver exceptional customer service
• An effective leader, motivator and mentor
• Flexible and reliable
• Credible, and comfortable in dealing with a wide variety of stakeholders
• Reliable, tolerant, and determined
• Team player
• Empathic communicator, able to see things from the other person's point of view
• Well-presented and business like

Please note our standard working hours are 8am until 5.30pm Monday to Friday.

Our Culture & Values

Here at the Berkeley Group we proactively appoint trusted suppliers when we require support from Recruitment Companies. The Berkeley Group does not accept unsolicited CVs from recruiters or employment agencies without consent.