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Sales Consultant (Birmingham)

Application Reference Number: 0030
Function: Sales
Location: Snow Hill Wharf, Birmingham
Position Type: Permanent
Application End Date: 10/08/2020
Job Purpose: To provide a professional and efficient service to all prospective and current customers and to secure the required profitable sales with the aim of achieving financial targets and an excellent customer experience in accordance with the commitments and ambitions of Our Vision


Responsibilities and Accountabilities:

  • To maintain the presentation of the sales areas to the highest standard
  • To research the marketplace and use the data to sell above the competition
  • To effectively manage a sales database to optimise sales opportunities
  • To generate potential sales leads in addition to those created by marketing activity
  • To maximise the telephone as a sales tool
  • To apply effective selling skills in order to exceed required profitable sales targets
  • To progress secured reservations to completion
  • To anticipate and manage the threat of cancellation and minimise the cancellation rates
  • To ensure a smooth journey for the customer and the company during the legal process
  • To effectively manage all customers and deliver excellent customer service
  • To work as a participative member of the sales team
  • To effectively manage all sales administration in order to ensure that correct reporting is provided
  • To effectively manage and resolve any customer complaints
  • To actively focus on self-development and the improvement of sales and sales management skills
  • Ensure Our Vision, Sustainability and KPI targets are met
  • To represent Berkeley homes to the highest possible standards of business

Competencies:

  • Business awareness - Has an up to date and detailed understanding of Product and the needs of all our customers and stakeholders
  • Business development - Obtains customers for Berkeley Homes by utilising product knowledge and sales skill sets.
  • Managing relationships - Builds and maintains good relationships with customers and colleagues by adopting the most appropriate approach to deal with people and situations
  • Meeting customer needs - Anticipates, responds to and seeks to exceed the expectations of existing and potential customers
  • Communication - Conveys accurate information effectively using the most appropriate methods to reflect the needs of the audience and ensure mutual understanding
  • Integrity - Shows support for Berkeley values - particularly demonstrating the highest levels of honesty and integrity
  • Personal organisation - Efficient in one's use of time and works in a well-structured way
  • Self-control - Performs effectively by keeping emotions under control, particularly in stressful and difficult situations
  • Self-development - Takes responsibility for personal improvement, learning from experience and new situations
  • Adaptability - Responds positively to changing business circumstances and readily adapts behaviour to maintain effective performance
  • Determination - Demonstrates repeated effort over a period of time, overcoming obstacles in order to achieve a goal
  • Thoroughness - Is accurate, pays attention to detail and ensures tasks are completed on time.

Person Specification

  • New homes sale experience (apartment experience preferred)
  • Self-driven, results-oriented with a positive outlook
  • Has a clear focus on high quality and business profit
  • Credible, and comfortable in dealing with a wide variety of stakeholders
  • Reliable, tolerant, and determined
  • Empathic communicator, able to see things from the other person's point of view and a good team player
  • Keen to deliver exceptional customer service, whilst being well presented and business like 

 
Please note our standard working hours are 8am until 5.30pm Monday to Friday.


Our Culture & Values

Here at the Berkeley Group we proactively appoint trusted suppliers when we require support from Recruitment Companies. The Berkeley Group does not accept unsolicited CVs from recruiters or employment agencies without consent.

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