As a Customer Services Manager you will guide our customers throughout the buying and post-completion process, ensuring they have an exceptional experience. Specifically you will undertake the following:
Manage the buying process from post-reservation through to the 2 year warranty period and beyond
Implement Berkeley Group's continuous drive to deliver excellent customer service by managing the customer journey and consistently exceeding customer expectations
Dealing with a varied customer base in a friendly, polite and professional manner
Ensure customers are kept updated as to the progress of their property, and on moving in, any issues that may arise thereafter
Ensure internal departments are kept updated as to the status of customers purchases - legal status, which options have been selected etc
To be successful you will need to demonstrate the following skills:
Self driven, results orientated with a positive outlook
Strong customer facing and presentation skills
Reliable, tolerant and determined with a resilient nature
Calm, credible and comfortable dealing with a wide variety of stakeholders
Good team player
Good listening and verbal communication skills - accurate and empathic communicator (able to see things from others points of view)
Able to demonstrate basic computer literacy
Able to multi-task and prioritise
Good time management skills
Positive and confident attitude
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