View the testimonials below to see what some of our past candidates have gained from the Berkeley Customer Service Academy.
I Joined Berkeley Group in September 2015 following a career as a Private Client Stockbroker in London.
Working with HNW Clients for many years has provided me with a solid base for working at Berkeley Group, where we strive to provide outstanding customer service.
My role enables me to use my relationship management skills, to ensure a smooth and personalised service for the purchaser, from exchange of contracts through to the completion of their property.
The Customer Service Academy provided me with an excellent structure to gain an understanding of the Building and Construction business, by not only providing classroom tuition for example, a day's training with the NHBC and talks from departments such as Land, but in addition, having on the job work experience and opportunities to visit all relevant departments within the divisions I would ultimately be working in. Therefore, making the transition from Academy to Division smoother.
The work experience was well structured and thought out by the Senior CRM. The foundation I was provided with at that stage is one which I continue to use daily.
The Academy hones your existing skill sets and develops new skills in a safe environment, allowing you to enhance your knowledge and build your confidence, prior to beginning in your role.
I am currently working at Royal Arsenal Riverside as a Customer Relations Manager. My role is focused on providing customers with service, support and information in the time running up to their home being completed. In 2016, I have handed over some 250 apartments to customers who I have developed a relationship with whilst they waited for their home to be built. I am responsible to all my customers for keeping them informed and use Berkeley MyHomePlus software to do this.
I am currently arranging and hosting meeting with customers; in the UK and overseas to help them to make choices on the interiors of their home. The scale of this activity is some 260 apartments and at the same time, I will oversee 500 units that are due to complete in May 2017. All of this calls for high communication skills on the telephone and of course face to face as well as a high level of personal organisation.
With such a high level of practical activity during the 12 months since I graduated from the Customer Service Academy, and with an increase in resources to deliver such a high volume of business to our customers, I am working towards becoming a Team Leader which has added responsibility and a degree of autonomy to make good decisions that demonstrate how the customer is at the heart of our operations.
I work as a Customer Service Manager for St George at Chelsea Creek which is a development of luxury apartments and penthouses in London. My role is to work closely with our construction team on site to ensure each property is 100% ready for our customers to move into.
This is an exciting time for our customers as most bought their property off plan 2 years previously and it gives me a chance to meet with them to inspect their apartment to ensure they are happy with the quality of their home before they move in. This is one of the favourite parts of my job as this may be the first time I meet each customer and it is vitally important that they are happy this can be a stressful time for them.
To ensure we provide 100% quality takes a lot of hard work by all the team and the first quality control inspections I undertake can be difficult to check each item is correct - whether it is a slightly wonky tap or a missing piece of tile grout that you can only see when sitting in the bath! Delivering a quality product and excellent service is what drives me as we all have a mutual understanding of what the customer requires and everyone want to achieve the same end goal. My customers are very knowledgeable and will notice that missing piece of grout no matter how minor it seems and therefore my job is to identify and remedy each defect before the customer moves in.
The Customer Service Academy I attended in 2015 was great and it really prepared me for my role and it was amazing to visit several other developments and learn how the company operates in each department. I also made friends for life while at the Academy which is a lovely bonus and, although we all go our separate ways when the Academy ends, we still keep in touch and compare stories and ideas.