Berkeley, Customer service academy, Customers

Job Description

Customer Services Manager
London/South East

As a Customer Services Manager you will guide our customers throughout the buying and post-completion process, ensuring they have an exceptional experience. Specifically you will undertake the following:

  • Manage the buying process from post-reservation through to the 2 year warranty period and beyond
  • Implement Berkeley Group's continuous drive to deliver excellent customer service by managing the customer journey and consistently exceeding customer expectations 
  • Dealing with a varied customer base in a friendly, polite and professional manner 
  • Ensure customers are kept updated as to the progress of their property, and on moving in, any issues that may arise thereafter
  • Ensure internal departments are kept updated as to the status of customers purchases - legal status, which options have been selected etc

To be successful you will need to demonstrate the following skills:

  • Self driven, results orientated with a positive outlook 
  • Strong customer facing and presentation skills 
  • Reliable, tolerant and determined with a resilient nature
  • Calm, credible and comfortable dealing with a wide variety of stakeholders 
  • Good team player 
  • Good listening and verbal communication skills - accurate and empathic communicator (able to see things from others points of view) 
  • Able to demonstrate basic computer literacy 
  • Able to multi-task and prioritise 
  • Good time management skills 
  • Positive and confident attitude