Berkeley, Customer service academy

The Customer Service Academy

Berkeley, the UK's leading residential property developer is looking to recruit and provide extensive training for you to become a professional Customer Service Manager. Once you have completed your initial training at the Berkeley Customer Services Academy you will go on to provide a World Class level of service, support and Guidance to our Customers from the point of purchasing their home right through to occupation and beyond.

Although no previous industry experience is necessary candidates must have the right attitude/personality and be passionate and focused on wanting to deliver a first class customer experience. Management experience is desired but not essential.

Berkeley Group is currently selling new homes on over 60 developments throughout London and SE England through its 4 main luxury brands, St George, Berkeley Homes, St James and St Edward. Berkeley is a premium brand and widely recognised for excellent quality, design and service. Customers are at the heart of our business and their experience and satisfaction remains a central focus at all levels of the business. We aim to make the home-buying process as straight-forward and enjoyable as possible for all our customers and to provide a professional, efficient, business-like and helpful service at all times. Our dedicated Customer Service teams are allocated for each part of the Customer Journey and are available 24 hours a day, so that the customer always has an expert to talk to.

Our Customer Service Departments consist of teams of specialists, including dedicated Customer Service Managers, who assist our customers throughout the process, inviting them to select finishes for their home, arranging visits to the property during the construction process, keep the Customer up to date with progress and answer any questions that may arise during the process. They will also be on hand to provide our Customers with a full home demonstration and handover once the home is completed.

Applications for the Customer Service Academy are now closed.