The Berkeley Difference - Customer Care

Customer Care - The Berkeley Difference

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The Berkeley Difference

Buying a home is one of the most important decisions you'll ever make - the qualities that make Berkeley different mean that you can choose a new home from us with complete confidence.

Award winning & Royally Recognised

In addition to receiving numerous awards for quality, design, sustainability and customer service, the Berkeley Group was awarded the 2008 Queen's Award for Enterprise in Sustainable Development. These prestigious awards - now in their 45th year - recognise and reward outstanding achievements in business performance. In addition the Berkeley Group was listed as top in sector and 21st overall in Britain's Most Admired Companies league table in 2009. Click here to find out more about our impressive list of achievements and understand what they really mean.

Customer Service Is Our Priority

We place the highest priority on customer service and will manage the whole moving process for you. Our Customer Care Teams will contact you shortly after you complete, to ensure that everything in your new home is absolutely to your liking. In addition to this, you will receive around the clock 'emergency' care to ensure that any issues you may have are dealt with both inside and outside of normal working hours. Our homes also benefit from a ten year warranty, the first two years of which are covered by Berkeley. Click here to find out more about Berkeley's dedicated Customer Care Service.

Green Living & Sustainable Development Is Top Of Our Agenda

As a company, we are committed to reducing energy, water and waste in our offices, in the homes that we are building and during the building process in line with our '7 Sustainability Commitments'. Almost all of our developments are built on brownfield land and we always take care to protect and enhance natural features and habitats. Increasingly our homes include features to encourage sustainable living such as dual-flush W/C's and A-rated appliances. Click here to find out more about our sustainability credentials and to find out how you can live more sustainably.

Quality Is At The Heart of Everything We Do

At Berkeley, quality is a priority, from choosing the right location and style of home, to the construction processes we practice, the materials we use and the specifications we put into those homes. For extra peace of mind, in addition to the 10 year warranty all new homes receive, Berkeley operates a 2 year policy with dedicated Customer Service teams on hand 24 hours a day to deal with enquiries quickly and effectively.

Unparalleled Choice Of Homes In The Most Sought After Locations

As one of the UK's leading house builders, we are able to offer our customers an unrivalled choice of property location, size and type. From city penthouses to country retreats, modern studio apartments to traditional family homes, you'll find the perfect home to match your requirements. Our homes are also built in some of Britain's most desirable locations from market towns and rural villages to major towns and cities, and countryside to the coast – we build in the locations you want to live. Click here to view our wide range of homes and developments.

A Commitment to Creating Communities

Berkeley's homes and developments are not just built for today, but are designed as permanent enhancements to the neighbourhoods they are located in. We achieve this by our commitment to excellence in design, sensitive landscaping, sympathetic restoration, and impeccable standards in sustainability, addressing the needs not only of our customers but their neighbours, and the broader community they are part of. It's a long-term view; we want to create exceptional places for people to live, work and relax in, and promote community cohesion for today and the years to come.