Customer Charter
The Directors and staff of Berkeley are committed to ensuring that our customers receive a high quality of service and product and enjoy the experience of purchasing a new home.
We make the following commitment to our customers:
- Berkeley will provide you with detailed information, about the property being sold, prior to a purchase commitment (i.e. exchange of contracts).
- Berkeley will clearly set out the personal choices and options which may be available to you prior to exchange of contracts.
- Berkeley will take full account of your health and safety during construction, and after occupation of the property, by providing written advice on visiting site, and using the home and it's facilities.
- Berkeley will aim to keep you fully informed by providing information about the progress of construction and the timing of completion.
- Berkeley will ensure that the property is completed in accordance with your contract before you take occupation, and will undertake to demonstrate all the functions and facilities within the home.
- The provisions and protection provided to you under customer service will be clearly set out and explained, as well as your own obligations for running in and maintaining your home. You will be provided with Berkeley customer service and an out of hour's emergency service, giving a 24 hour point of contact 365 days a year for 2 years following completion of the purchase.
- We will always aim to be professional, efficient, businesslike and helpful.
